Contact Us

Authentic Magic Wand massagers are imported, distributed, and marketed by Vibratex, INC. – that’s us! We are looking forward to hearing from you!

Please select from the following customer support options:

All authentic Magic Wands are protected by a one-year Warranty. Click the WARRANTY button below to learn more or to submit a claim.

Questions about how to identify the real thing? Click the AUTHENTICITY button below.

Looking for an authorized Magic Wand retailer? Click the WHERE TO BUY button below.

Need a replacement charger or power adapter? Click the REPLACEMENT CHARGERS button below.

Do you have questions about a Magic Wand you purchased online? Click the ONLINE PURCHASES button below.

Can’t find the information you need in the above selections? Simply fill out the form below and our team will get back to you.

If the above options are not what you’re looking for, our customer support team is available to help with your question.

Before calling, please read carefully:

If your question is about a warranty claim, please click here or allow 5-7 business days for our team to reply to your original claim.
If your question is related to the above topics, our team can only direct you to the related online links.
Because we do not sell Magic Wands to the public:
- Our team is not able to take orders by phone.
- Our team cannot answer questions about any online purchases you’ve made – please contact an authorized reseller directly.

If you’d like to leave a message for our customer support team, please call the number below. Please allow 1-3 business days for a response.

Customer Support Voicemail: 1-888-558-9778